Every time he came he said he seen no evidence. He just treated because I paid for it and would have to continue. Worse than that, the initial visit was supposed to see if I even had roaches. That was a complete lie, so when they told me I had a mouse issue and just had to sign an agreement to get the boxes I said ok, then I get a separate charge for that! Then I was charged again today! I want that refund and I want them to stop charging me and come get their mouse boxes like I asked them to do 2 months ago! You can't lie to someone over the phone to get them to sign up and then tell me I'm stuck for a year. They said all pest control services would be covered by this one monthly cost. I've called them once to cancel and they keep charging me despite the promo that would make it cost like $10 a month which isn't even true. They should give me back the $40 from the last two charges to my account that I paid for but did not receive any physical service. I should not have been threatened with a cancelation charge during my cancelation call. We did the rodent baiting for the required 1 year (feb 2022 through Feb 13, 2023) and I did pest control for over 1.5 years (only 30 day notice required). We also would like credit back for the last two charges because we had given notice. We would like written communication that the contract is over and we are fully paid. The web site show us fully paid - see attachment. We were a customer since 2021 and just wanted to cancel. We get collections letters from *** ********* regarding this. Subsequent to the 13th they have charged me an additional 2 times. I asked for confirmation in writing, which they got wrong. We were very clear on the phone that ALL services should be canceled. The only way to cancel is to CALL (no method to do so in writing was their response to our written cancelation request via the web site) so we finally did call to cancel on the 13th of February. We have been trying to cancel our pest and rodent service for 5 months.
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